Privacy Policy

Who this policy applies to

This policy covers visitors to meduno.in and people who contact us through our official email and WhatsApp channels. It also covers personal information relating to patients, caregivers, healthcare professionals and representatives of hospitals, institutions, manufacturers, suppliers and distribution partners.

Personal information means information that identifies a person, directly or in combination with other information. Prescriptions, medical reports and other patient records can contain sensitive health information. Processing includes receiving, using, storing or sharing information.

Information you provide

The information needed depends on whether you are making an initial enquiry, seeking patient-specific assistance or arranging an institutional supply or trade service. It may include:

• Contact and professional details: your name, email, telephone number, organisation, professional role and the person to contact about your request.
• Enquiry details: the medicine or product requested, quantity, destination, required timing and information about the assistance you need.
• Supply and shipment records: delivery details, identification or authorisation documents, and order or invoice information where needed for the requested service.
• Correspondence: messages and documents you send when requesting a quotation, discussing a partnership, following up on a shipment or raising a concern.

Only provide information relevant to your request. An initial availability enquiry does not require you to send a complete medical history or unrelated identification documents.

Patient documentation and health information

A patient-specific medicine request or access programme may require a prescription, medical report or supporting authorisation. The documents needed depend on the medicine, destination and requirements applicable to the request.

Before sending patient documents, ask our team which information is required, its purpose, the intended recipients and how to submit it. Health information should be provided only when necessary for the requested assistance and with the appropriate consent or other permission required by applicable law.

If you act for a patient or another individual, make sure you are authorised to provide their information. Documents supplied for medicine access should be used for that purpose rather than unrelated promotional activities.

Why information is needed

Depending on the service requested, information may be needed to:

• Respond to availability enquiries, prepare quotations and coordinate the next steps with you.
• Check documentation relevant to patient access, institutional supply or an import or export request.
• Coordinate sourcing, order fulfilment, transport and delivery with the parties involved in your request.
• Communicate about required documents, shipment progress, product information or follow-up support.
• Maintain relevant transaction records, meet applicable obligations and address complaints or disputes.

This policy describes these purposes; it does not replace consent where consent is required. Simply browsing the website does not authorise processing patient records or sharing them with third parties.

Your choice to provide information

You can browse the website without submitting personal documents. You may decline to provide information or ask what is needed before deciding. If information is essential to a requested service or required by a competent authority, we may be unable to proceed with that part of the request without it.

If processing relies on your consent, you can request its withdrawal through the contact below. Withdrawal may affect further assistance that depends on the information, and does not necessarily require deletion of records that must be retained under applicable law.

When information may be shared

A supply, import or export request may involve parties outside MEDUNO Healthcare. Depending on what is needed for your request, relevant information may need to be provided to:

• Manufacturers, authorised suppliers or distribution partners involved in sourcing or fulfilling the requested medicine.
• Transport providers and customs agents handling shipment or clearance information.
• Healthcare professionals or institutions involved in a patient-specific request, where you have authorised this or another applicable permission allows it.
• Regulatory, customs or other competent authorities where disclosure is legally required.
• Hosting, communication and other service providers supporting the relevant operation.

Sharing should be limited to information needed for the specific purpose. In particular, a need for shipping contact details does not by itself justify sharing a complete medical record. Disclosure of health information requires appropriate permission or a legal requirement.

International handling of information

Medicine sourcing and international shipments can involve organisations in India, the country of supply, transit countries and the destination country. Communication and hosting providers may also process information outside India.

Before providing documents for a particular request, you can ask which parties and countries are involved. Any transfer of personal or health information must be assessed against the permissions, protections and restrictions applicable to that request.

How long information is needed

Information should be retained only for the purpose for which it is needed or for an applicable recordkeeping requirement. An initial enquiry, a completed supply and documents needed for regulatory or customs purposes may have different retention requirements.

Contact us for the retention period relevant to your records or to request deletion of information no longer needed. A deletion request may be subject to outstanding service requirements, legal recordkeeping obligations or a dispute involving those records.

Handling documents safely

Patient and transaction records require care in how they are submitted, accessed and disclosed. Ask our team for the appropriate submission process before sending confidential files, and avoid posting patient information in public channels.

The website is delivered over HTTPS. This protects the connection to the website, but does not guarantee the security of every external service or every document sent through a separate communication channel.

Website visits, cookies and external services

You can browse meduno.in without creating an account. The website application has no registration, payment or enquiry forms, and includes no advertising trackers or audience analytics scripts.

Cloudflare hosts and delivers the website and may process technical request information to provide and protect it. Read the Cloudflare Privacy Policy and our Cookie Policy for further information.

A WhatsApp link opens an external service, while an email link opens your email application. Those services have their own information handling practices. Read the WhatsApp Privacy Policy before using that service.

Requests concerning children or represented patients

A request involving a child or a person represented by a caregiver should be made by an appropriately authorised parent, guardian or representative. Contact us before supplying their documents so that the relevant authority and permissions can be established for the request.

Questions, corrections and privacy requests

You can ask what information relates to your request, review or correct information you supplied, request deletion where applicable, withdraw consent where processing relies on it, or raise a concern about handling or disclosure.

Use the contact below and describe the request without attaching unnecessary medical documents. We may need to verify your identity or authority to act for another person. Requests will be reviewed under the requirements applicable in India and to the particular service involved.

Changes to this policy

We may update this policy when our services, website or applicable requirements change. The revision date appears above. An update does not, by itself, provide consent for a new use of your health information.